Important Information
Hotel Raleigh North Carolina Policies
To help make your stay at MainStay Suites Raleigh North in Raleigh as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
- Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
- Internet
WiFi is available in all areas and is free of charge.
- Parking
Free private parking is possible on site (reservation is not needed).
- Pets
Pets are not allowed.
- Children and extra bed policy
Children of any age are allowed. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
- Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Additional housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, mini doughnuts, coffee, and tea only. A valid credit card is required at check-in for payment, cash is not accepted. No-Pets Allowed. All pre-paid reservations will require an incidental deposit of 100 USD - Cash only. A Debit or Credit Card is required for a 50 USD, Incidental Deposit at the time of check-in. A valid bank-issued Debit or Credit Card with ID is required upon check-in. Cardholder must be present with a physical Identification Card or Debit Card with Chip and Identification Card at the time of check-in, copies not accepted. The hotel does not accept Google Pay, Apple Pay, Cash, Pre-Paid Cards, Gift Cards, or any Nameless Cards. Credit Card provided will be authorized 24 hours prior to arrival to confirm a guaranteed reservation. Declined Credit Cards Reservations will be canceled. Early Check-In Fee of 20 USD prior to 3:00 PM; Late Check-Out Fee of 20 USD after 11:00 AM. All guests must vacate by 3:00 PM if payment for upcoming night is not received.